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Rasmussen 24" Flaming EmberXTRA Vented Burner Only Finish Options:Stainless Steel CSA design certified to ANSI 72014 + 23401 CSA design certified to ANSI Z221 33” 33” Base: 13” 13” 13” Burn Area: 18” but not included Flaming Ember Burner Manual
Look for an acknowledgment that distinguishes receipt from a completed answer. Follow up with clear references and the documented process rather than assuming an unanswered request has been completed.
Ask about any proposed replacement before accepting it. Do not infer a support deadline from the listing removal date.
Use the seller's support channel for an issue needing direct action. Answer based on the experience you actually had.